Frequently Asked Questions

Everything you need to know about shopping at Perfumeonline.

Are your fragrances 100% authentic?

Yes, every product we sell is guaranteed to be 100% authentic and original. we only source directly from authorized distributors and reputable wholesalers.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on fragrances that have been sprayed or removed from their original cellophane wrapping.

Why is the price so much lower than department stores?

By operating primarily online and buying in bulk, we eliminate the high overhead costs of physical retail spaces and pass those direct savings on to our customers.

Do you offer international shipping?

Currently, we ship to most major regions. Shipping rates and delivery times vary by country and will be calculated at checkout based on your shipping address.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.